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Privacy Policy

This policy will apply to activities and operations of CBM Australia, at all times.
CBM Australia is committed to responsible and respectful use and protection of personal information, in compliance with the Australian Privacy Principles of the Privacy Act 1988 (Cth) and all Codes that apply to CBM Australia.
Applicable Codes include the Australian Council for International Development (ACFID) Code of Conduct, the Fundraising Institute of Australia (FIA) Code of Conduct, and the Association for Data-Driven Marketing & Advertising (ADMA) Code of Practice.
Information we collect

Personal information held by CBM Australia may include:

  • Contact information (such as name or pseudonym, date of birth, phone number/s, mailing address and email address);

  • Supporter number (each CBM Australia supporter is allocated a number to assist CBM Australia in the processing of contact and donation information and to enhance confidentiality);

  • Payment information (as needed to securely process donations and issue receipts and to answer queries from supporters about their own donation history);

  • Supporter preferences (such as communication preferences or areas of special interest);

  • Communications with supporters, which may contain further personal information.
    CBM Australia may also hold sensitive information which a person chooses to provide to CBM Australia, such as information relating to health, religious affiliation, or ethnicity. For workplace participants, including volunteers, sensitive personal information includes police check records.

How we use your information

CBM Australia holds personal information in order to engage and raise awareness with the public. CBM Australia uses personal information primarily to:

  • Provide supporters with a quality experience;

  • Communicate with supporters;

  • Process donations;

  • Record non-financial support/contributions;

  • Analyse our effectiveness, including through surveys and market research; and to

  • Recruit and relate to workplace participants, partners and contractors

Where personal data is used to communicate by post, email or phone, CBM Australia will maintain awareness of the opportunity to opt-out of receiving such communications. Contact with a prospective supporter will include information on how to opt out. Information is also provided to existing supporters as to how to change frequency of communications/updates received from CBM Australia.


If a person does not opt-out, CBM Australia will assume their implied consent to receiving further communications.


CBM Australia requires all third-party service providers (for example, telemarketers, printers, or analysts) engaged by CBM Australia to also look after personal data with the upmost care, and they are bound by CBM Australia’s privacy policy as well as the Privacy Act 1988.


Occasionally, CBM Australia works with overseas suppliers to reduce overhead costs. This can include activities such as printing, data analysis and digital communications. Where such activities require disclosure of personal information, CBM Australia takes all reasonable steps to safeguard that personal information in compliance with Australian law.